Return and Refund

Dear Futurlio customers

Thank you for choosing Futurlio for your intimate products shopping! We highly value your satisfaction and are committed to providing you with high-quality products and excellent service. To ensure your satisfaction with the products you purchase, please carefully read the following return policy.

• Non-receipt of goods
  If you haven't received your order within the estimated delivery time, please contact our customer service via email at Support@futurlio.com. We will help you track the shipment and provide assistance as needed.
• Return period
  From the date you receive the product, you have 14 days to apply for a return. Orders beyond the 14-day period will not be eligible for a return.
• Return conditions
  We will accept your return application if the following conditions are met:
  
  • The product is unused, unopened, undamaged, and the packaging is intact;
  • Please keep the original packaging, accessories, instructions, etc.; if there are any gifts, please return them as well;
  • Please provide a valid proof of purchase, such as an invoice or order number.

• Situations where returns are not applicable
  The following situations will not be eligible for a return:
  
  • Orders beyond the 14-day return period;
  • Products that have been opened, used, or damaged;
  • Any form of human damage, unauthorized repair;
  • Damage or quality issues caused by abnormal use or storage;
  • Failure to provide valid proof of purchase;
  • Due to hygiene reasons, products involving private areas cannot be returned once opened.

• Return process
  To process a return, please follow the steps below:
  • Please contact our customer service within 14 days via email at Support@futurlio.com, providing your order number, proof of purchase, and reason for return;
  • Our customer service will verify your application and provide you with a return address;
  • Please send the product and all accessories, gifts, etc., as instructed by our customer service;
  • Upon receipt of the product, we will inspect it within 5 business days and process the refund according to the actual situation.
• Refund information
  The refund will be returned according to your original payment method. The refund cycle may vary depending on the payment method, and the specific regulations of the payment platform or bank shall prevail.
• Cost responsibility
  If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
  If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Finally, we would like to thank you again for your support and trust. If you have any questions or concerns, please feel free to contact our customer service at Support@futurlio.com. Happy shopping!